What first attracted me to join the Master course in Interaction Design was to deepen my knowledge of human computer interaction and user research as my background was in Computer Science. An essential part of my job as a user researcher is understanding the value of different research methods and picking the right ones to answer the questions at hand. My classes and thesis helped me understand a variety of methodologies, both in theory and in practice. Currently I work at British Telecom in London as a User Researcher working across every digital customer facing site looking at how we can improve the experience for our 34 million customers working across the three brands BT,EE and PlusNet.
Dimitra Piotogiannaki, User Researcher, BT London